Terms & Conditions

By scheduling or accepting moving services from YouMove ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as any additional agreements, addenda, or service-specific terms provided at the time of booking.

These terms apply to all residential, commercial, local, and long-distance services performed by YouMove and its employees, subcontractors, and agents operating in Northeast Ohio and beyond.

YouMove provides the following services, subject to availability and scheduling:

• Local residential and apartment moves
• Long-distance and out-of-state relocation
• Full and partial packing & unpacking
• Senior and specialty moves
• Office and commercial relocation
• Furniture assembly and disassembly
• Short-term and long-term storage solutions
• Junk removal and cleanout services

All services are performed in a professional and timely manner. Availability may vary by season and geographic area.

Estimates provided by YouMove are based on information supplied by the customer at the time of inquiry. Estimates are not guaranteed final prices unless a binding written quote is issued and signed by both parties (or accepted via deposit payment as described below).

Final charges may be higher than the estimate if:

• The volume or weight of items exceeds what was described
• Additional stops, flights of stairs, or long carries are required
• Packing materials or additional labor are needed beyond the original scope
• Access conditions at origin or destination differ from what was communicated

Customers will be notified of significant changes to the estimated cost before additional charges are incurred where reasonably practicable.

Estimate Expiration. If the deposit is not paid within 90 days of the estimate's issue date, the estimate may need to be re-issued to reflect current rates, availability, and any seasonal adjustments. YouMove reserves the right to update pricing on quotes that have expired.

Payment is due in full upon completion of services unless otherwise agreed in writing. We accept cash, major credit/debit cards, and approved digital payment methods.

Card Processing Fee. A non-refundable 3% card processing fee is added to all deposit and final invoices paid by credit or debit card. This fee covers transaction costs charged by our payment processor (Stripe) and is included in the total charged at the time of payment.

Sales Tax. Applicable Ohio state and county sales tax is added to the deposit and final invoice as required by law.

Remaining Balance. After the deposit is paid, the remaining balance is due on move day and is calculated based on actual hours worked at the rate of $68.00 per hour per crew member ($78.00 per hour per crew member when inefficient access conditions apply). A $750 job minimum applies to all moves.

We understand plans change. To cancel or reschedule your move, please contact us as early as possible:

• 7+ days before move date: Full deposit refund
• 3–6 days before move date: 50% deposit refund
• 48 hours or less: Deposit is non-refundable
• Same-day cancellation or no-show: Full minimum charge may apply

Rescheduling requests made at least 72 hours in advance are accommodated at no additional charge, subject to availability.

YouMove reserves the right to cancel services in cases of extreme weather, safety concerns, or circumstances beyond our control. In such cases, a full refund of any deposit will be issued and a reschedule will be offered.

To ensure a smooth and efficient move, customers are responsible for:

• Providing accurate and complete information about the scope of the move at the time of booking
• Ensuring that all items to be moved are fully packed and ready before the crew arrives, unless packing services have been arranged
• Securing parking and elevator access at both origin and destination locations
• Disclosing any special handling requirements for fragile, high-value, or oversized items
• Being present (or having an authorized representative present) during the entire move
• Ensuring the safety and containment of pets and children during the move
• Properly disposing of or notifying us about any hazardous materials before our arrival

YouMove is not responsible for delays, damages, or additional charges resulting from the customer's failure to fulfill these responsibilities.

YouMove carries standard moving industry liability coverage. Unless additional coverage is arranged in writing, the following released value coverage applies:

We strongly recommend that customers obtain third-party moving insurance for items of significant value. Full Value Protection (Full Replacement Value) may be available for an additional fee — ask your representative for details.

YouMove's liability is limited in the following circumstances:

• Items packed by the customer (PBO) — damage to contents not visible externally
• Pre-existing damage, wear, or defects in furniture or items
• Particleboard, pressboard, or flat-pack furniture, which is inherently fragile
• Damage resulting from inaccessible or tight spaces at the customer's request
• Electronics, artwork, antiques, and high-value items not disclosed prior to the move
• Acts of God, weather events, or conditions beyond our control

All claims for loss or damage must be submitted in writing within 10 days of the move completion date. Claims submitted after this period may not be honored.

For the safety of our crew and compliance with regulations, YouMove will not transport the following items:

• Hazardous materials: paint, solvents, propane tanks, gasoline, pool chemicals
• Firearms, ammunition, and explosives
• Illegal substances or controlled items
• Live animals and plants (with limited exceptions by arrangement)
• Perishable food items
• Cash, jewelry, important documents, or irreplaceable personal items (customer should transport these personally)

If prohibited items are discovered during the move, we reserve the right to refuse to transport them without liability or refund.

YouMove will make every reasonable effort to arrive within the agreed time window. However, we are not liable for delays caused by traffic, weather, prior job complications, or other circumstances outside our control.

If our crew arrives at the scheduled location and is unable to access the property due to issues within the customer's control (locked gates, no elevator reservation, building access denied, etc.), a delay fee or trip charge may be applied. If we are unable to complete the move due to access issues, a minimum charge will apply.

For moves outside of Northeast Ohio or across state lines, additional terms apply:

• Long-distance moves are typically priced by weight and mileage. A binding or non-binding estimate will be provided in writing.
• Delivery windows are provided and are not guaranteed exact dates unless a guaranteed delivery option is selected and paid for.
• A deposit of up to 50% of the estimated total may be required to secure the date.
• Federal regulations (49 CFR Part 375) govern interstate moving services and customers' rights as they relate to loss and damage claims.

YouMove will provide a written Order for Service and Bill of Lading for all interstate moves as required by law.

Where storage is arranged through YouMove, the following applies:

• Storage is billed monthly in advance. Items remain in storage until all outstanding balances are paid in full.
• YouMove is not responsible for items that deteriorate due to their own inherent nature, including mold, mildew, or pests originating from within the stored items.
• Customers must provide at least 7 days' written notice prior to requesting release of stored items.
• In the event of non-payment exceeding 60 days, stored items may be subject to lien sale in accordance with Ohio law.

12.1  SMS Consent Communication.

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

12.2  Types of SMS Communications.

If you have consented to receive text messages from YouMove, you may receive messages related to the following:

• Appointment reminders (move date, arrival window, crew ETA)
• Follow-up messages (quote follow-ups, post-move satisfaction, customer service)
• Billing inquiries (invoices, payment reminders, receipts)
• Booking confirmations and scheduling updates

12.3  Message Frequency.

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your quote, appointments, or billing. Frequency will be higher around your move date and lower at other times.

12.4  Potential Fees for SMS Messaging.

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

12.5  Opt-In Method.

You may opt in to receive SMS messages from YouMove in the following ways:

• By submitting an online form on YouMove.Life (including quote, contact, feedback, and application forms) and checking the SMS consent box
• By providing your phone number and verbal consent during a phone call with a YouMove representative
• By replying YES or START to a message from us after a previous opt-out

12.6  Opt-Out Method.

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly at (330) 993-4235 or info@YouMove.Life to request removal from our messaging list.

12.7  Help.

If you are experiencing any issues, you can reply with the keyword HELP. You can also get help directly from us by visiting YouMove.Life, calling (330) 993-4235, or emailing info@YouMove.Life.

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
• Your consent to receive SMS messages is not a condition of purchase — you can book services with YouMove without agreeing to receive text messages.

12.8  Standard Messaging Disclosures.

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, disputes will be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings held in Cuyahoga County, Ohio.

These Terms shall be governed by and construed under the laws of the State of Ohio. Nothing herein limits your statutory rights as a consumer.

Information collected during the booking and service process (name, address, phone, email) is used solely to schedule and perform your move. YouMove does not sell or share your personal information, phone number, or consent with third parties for marketing purposes.

We may retain records of your moves for operational, legal, and customer service purposes. By using our services, you consent to this use of your information consistent with our Privacy Policy.

YouMove reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website at YouMove.Life and will take effect upon posting. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

For services already booked, the terms in effect at the time of booking will apply unless otherwise agreed in writing.

For questions, claims, or concerns regarding these Terms and Conditions, please reach out:

• Company: YouMove
• Service Area: Northeast Ohio
• Phone: (330) 993-4235
• Email: info@YouMove.Life
• Website: YouMove.Life