Privacy Policy

YouMove is a moving and relocation company based in Northeast Ohio, operating under the website YouMove.Life. We provide local, long-distance, packing, storage, and specialty moving services to residential and commercial customers.

For the purposes of this Privacy Policy, YouMove is the data controller responsible for your personal information collected through our website, phone inquiries, in-person bookings, and service interactions.

We collect information you provide directly to us and information generated through your use of our services and website.

Information you give us:

• Full name and contact details (phone number, email address)
• Current and destination addresses for your move
• Move date, service type, and scope details
• Payment information (processed securely — we do not store full card numbers)
• Communications with our team via phone, email, or web form
• Any special instructions or notes provided during booking
• Consent you provide when submitting forms (e.g., agreeing to be contacted by phone, email, or SMS about your move)

Information collected automatically:

• IP address and general geographic location
• Browser type and device information
• Pages visited on our website and time spent
• Referral source (how you found our website)
• Cookies and similar tracking technologies (see Section 5)

We do not collect sensitive personal data such as Social Security numbers, government ID numbers, or health information.

We use the information we collect for the following purposes:

• To schedule and perform your move — coordinate crew, routes, timing, and service details
• To communicate with you — confirmations, reminders, follow-ups, and responding to inquiries
• To process payments — billing, invoicing, and deposit collection
• To improve our services — analyze how customers interact with us to make our process better
• To comply with legal obligations — retain records as required by federal and Ohio law, including for interstate moves
• To send service-related communications — post-move satisfaction surveys or important updates about your booking

YouMove does not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service partners: Subcontractors or crew members involved in completing your move, strictly on a need-to-know basis
• Payment processors: Secure third-party processors (e.g., Stripe, Square) to handle transactions — they are bound by their own privacy and security standards
• Technology providers: CRM, scheduling, or communications software used to manage our operations — these vendors do not use your data independently
• Legal compliance: When required by law, court order, or government authority, or to protect the rights and safety of our company, employees, or customers
• Business transfer: In the event of a merger, acquisition, or sale of assets, customer data may be transferred as part of that transaction, subject to the same privacy commitments

Any third party with whom we share data is required to handle it in a manner consistent with this Privacy Policy.

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our site.

Types of cookies we may use:

• Essential cookies: Required for the website to function properly (e.g., form submissions, session management)
• Analytics cookies: Help us understand traffic patterns and popular pages (e.g., Google Analytics)
• Marketing cookies: Used to track the effectiveness of ads if we run paid campaigns (e.g., Google Ads, Meta)

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. Most browsers also allow you to opt out of analytics tracking.

6.1  SMS Consent Communication.

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

6.2  Types of SMS Communications.

If you have consented to receive text messages from YouMove, you may receive messages related to the following:

• Appointment reminders (move date, arrival window, crew ETA)
• Follow-up messages (quote follow-ups, post-move satisfaction, customer service)
• Billing inquiries (invoices, payment reminders, receipts)
• Booking confirmations and scheduling updates

6.3  Message Frequency.

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your quote, appointments, or billing. Frequency will be higher around your move date and lower at other times.

6.4  Potential Fees for SMS Messaging.

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

6.5  Opt-In Method.

You may opt in to receive SMS messages from YouMove in the following ways:

• By submitting an online form on YouMove.Life (including quote, contact, feedback, and application forms) and checking the SMS consent box
• By providing your phone number and verbal consent during a phone call with a YouMove representative
• By replying YES or START to a message from us after a previous opt-out

6.6  Opt-Out Method.

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly at (330) 993-4235 or info@YouMove.Life to request removal from our messaging list.

6.7  Help.

If you are experiencing any issues, you can reply with the keyword HELP. You can also get help directly from us by visiting YouMove.Life, calling (330) 993-4235, or emailing info@YouMove.Life.

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
• Your consent to receive SMS messages is not a condition of purchase — you can book services with YouMove without agreeing to receive text messages.

6.8  Standard Messaging Disclosures.

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

• Customer records and move history: Retained for up to 5 years for operational, legal, and warranty purposes
• Payment records: Retained as required by tax and accounting law (typically 7 years)
• Inquiry and contact records: Retained for up to 2 years if no booking is made
• Interstate move documentation: Retained per federal DOT requirements

When data is no longer needed, it is securely deleted or anonymized.

We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures include:

• Secure, encrypted connections (HTTPS) on our website
• Limited internal access to customer data on a need-to-know basis
• Use of trusted, PCI-compliant payment processors
• Regular review of our data handling and security practices

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

You have the following rights with respect to your personal information. To exercise any of these, contact us at the information in Section 13.

We will respond to verified requests within 30 days. We may need to verify your identity before processing certain requests.

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it promptly.

If you believe a child has submitted personal information to us, please contact us immediately so we can take appropriate action.

Our website may contain links to third-party websites such as review platforms, social media, or business partners. These sites operate independently and have their own privacy policies. YouMove is not responsible for the privacy practices or content of any third-party websites.

We encourage you to review the privacy policy of any site you visit through a link on our website.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us:

• Company: YouMove
• Service Area: Northeast Ohio
• Phone: (330) 993-4235
• Email: info@YouMove.Life
• Website: YouMove.Life

We take privacy concerns seriously and will respond to all inquiries promptly.